FAQ
My account
To access your account, click here :
1 – How do I create an account?
To create a customer account on our site, simply go to the « My account » section. Create your account using your e-mail address and fill in the information form. Please be sure to enter your password, which will be required for any connection to our site. We have set up a function to verify your e-mail address. You will then receive an e-mail inviting you to reconnect so that your account can be activated.
2 – How do I change my contact details/email address?
To change your contact details, log in to your account and click on the « information » tab to change your e-mail address or password, or on « addresses » to change or add an address.
3 – I’ve forgotten my login / I’ve lost my password.
To retrieve your password, simply go to « My account », enter your e-mail address and click on « Forgot password ». An e-mail with your login details will be sent to you automatically.
My order
To access your orders, please click here
1 – How do I place an order?
To place an order, simply log in with your login details, or create an account if you are a new customer. Then select the items of your choice, size and color, then « add to basket ». Once you’ve finished shopping, click on « order » or « my basket » at the top right of the page. The next step shows you a summary of the products you have selected. You can then check the size, color, quantity and price of each item. You will then be able to access the order tunnel, choose your delivery address and proceed to payment by credit card Woocommerce payment, apple pay ( which appears on apple devices) and google pay ( on all android systems) , stripe or Paypal.
2 – When will my order be prepared?
Spirit 75 products are made to order, we have no stock. Your order will be prepared and dispatched as soon as production is complete, which can take up to 72 hours (excluding weekends and public holidays).
3 – How do I track my order?
It’s very simple: in your My Account area, click on « My Orders », and you’ll see the status of your order: « in preparation », « cancelled », etc…
4 – My order is incomplete. What can I do?
If an item is missing from your order, contact Customer Service via the contact form, specifying the references of your purchase. We will get back to you within 24 hours.
5 – I have not received my order confirmation email.
As soon as you confirm your order, you’ll receive an instant confirmation e-mail. If you have not received this e-mail within 48 hours of placing your order, please contact us using the contact form.
My delivery
1 – What are the delivery methods and times?
For delivery in mainland France, garment delivery times vary from 4 to 11 working days, excluding weekends and public holidays (subject to availability). For goodies such as phone covers, delivery times may be a little longer, but don’t worry, you’ll be notified by e-mail every step of the way.
There is a possibility of accelerating the order, for an order in Europe, you will then receive it in 48 hours, excluding public holidays and weekends. But you will have to pay a supplement which will be indicated at the time of ordering. You will then be offered two choices: Standard order or Quick order.
What’s more, if you buy goodies at the same time as clothes, both will be delivered separately. Because they’re not made in the same place. This is normal, and we’ll be talking about it again in the help videos we’ll be posting on Youtube.
2 – Can I have my order delivered abroad?
At Spirit 75 we deliver anywhere in the world, with rates and delivery times depending on the destination country. We will also put a list of countries to which we do not deliver, either countries at war, or countries that do not respect international conventions. You can order and have your order delivered directly to the USA, England, Spain or Japan.
Countries we do not deliver to :
We do not deliver to the Crimea, Luhansk and Donetsk regions of Ukraine, Russia, Belarus, Ecuador, Cuba, North Korea, Iran and Syria. Our carriers also do not offer international shipping to the following countries: Afghanistan, Bhutan, Brunei, Laos, Libya, Mongolia, Samoa, South Sudan, Chad, East Timor, Turkmenistan and Yemen.
3 – What are the delivery charges?
Free delivery for orders over €100 (excluding discounts) within mainland France. (Except special free delivery operation). Delivery rates vary according to weight and country. Price lists are indicated on each product.
4 – I haven’t received my parcel.
You can track your parcel directly in your e-mail. In fact, constant monitoring of the delivery will enable you to see its progress by sending successive e-mails.
If you notice a delivery problem, contact Spirit 75 who will contact the Post Office or the selected carrier.
5 – How long does my parcel stay in the post office or at a relay point?
Your parcel will be available within 15 days at the post office and 10 days at a relay point.
6 – My delivery does not conform to my order.
If you notice an error in your order, please return it to our store’s return address. For orders in Europe, the Latvian, Spanish and English centers are the most commonly used and are therefore based on the place where your order was processed.
Returns are handled directly by the manufacturing plant, which will process your return.
Delivery addresses are covered in the FAQ below.
Then contact contact(a)spirit75.com, (replace (a) with arobase). With the words « return/exchange », indicating « delivery error » and the reference number of your product. This will enable us to follow up on the return of the product at the same time. But under no circumstances do we handle returns ourselves.
Delivery tracking is very precise. We pay particular attention to people who try to deceive our vigilance, claiming not to have received anything, in order to get their money back. We know whether the product has been delivered or not. This practice is illegal.
If not, have a look at the « Refunds » section of the FAQ. In the event of non-compliance, additional costs may be incurred, or rebates may be possible. This part is handled with the Spirit 75 team.
7 – How do I track my delivery?
Once your order has been dispatched, you’ll receive an e-mail with your tracking number and a link to our website.
Return, exchange, refund, credit note
1 – How long do I have to submit a return/exchange request?
All claims for misprinted/damaged/defective items must be submitted within 30 days of receipt of the product. For packages lost in transit, all claims must also be submitted no later than 30 days after the scheduled delivery date. Return and exchange addresses are described in the following section.
2 – Where can I send my item?
The default return address is the one given below.
For orders in Europe, the Latvian, Spanish and English centers are the most commonly used and are therefore based on the place where your order was processed:
The factory will process your return. This address should only be used for product returns. All other correspondence (notices, letters, etc.) sent to this address will be returned to the sender.
Products must be returned in their original packaging and in perfect condition. Damaged, soiled or incomplete items cannot be returned, exchanged or refunded. You have 30 days to return the item in its original, unworn packaging. Unless we are mistaken, you are responsible for return shipping costs. If you wish a refund, you must indicate this on your exchange form. No reimbursement will be made for shipping costs.
– Packages shipped from our production centers in the USA and Mexico are returned to our Charlotte center. Address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
– Packages sent from our facility in Canada are returned to : 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
– Packages shipped from our Latvian center are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
– Packages sent from our Spanish center are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
– Packages shipped from our UK center are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
– Packages shipped by our partners in Australia are returned to 40 Tanimbla Street, Kedron, Queensland 4031, Australia (clothing orders); 338 Albert St, Brunswick VIC 3056, Australia (non-clothing orders excluding phone covers); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone covers).
– Packages shipped by our partners in Japan are returned to the following address: Komiyaji 817-3, Shinwamachi, Amakusa City, Kumamoto Prefecture, 8630101 Japan (clothing orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa Prefecture, Japan 929-1801 (non-clothing orders).
– Packages sent by our partner in Canada are returned to the following address: 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
– Packages shipped through our partner facilities in Brazil are returned to : Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.
Please note that the address 67 rue Saint Jacques is the company’s head office address. Do not send your parcels to this address, as there will be no one to receive them. Please only refer to the addresses above. We cannot be held responsible for returns to addresses other than these.
3 – How long does it take to exchange an item?
You have 30 days to exchange an item.
4 – How do I use a credit note?
If you have requested an exchange and have a credit note, simply place a new order and contact the Service Department: contact(a)spirit75.com, (replace the (a) by the arobase). As a result, the credit amount will be deducted from your order and processed manually. Your credit is valid for 6 months, in one go, and can be used on the website
5 – I received a stained or damaged item.
If you have received a stained or damaged item, please follow the returns procedure explained above.
6 – I would like a refund.
In the « My Account » section, you can access your order history. Select your order, check the box of the unsuitable product and click on « generate a return ». Your request is sent to Customer Service and will be validated within 48 hours. Once your return request has been accepted, all you have to do is return the product (at your expense) so that we can exchange it or refund your money.
Payment
1 – What payment methods are available?
You can pay for your order by credit card (Visa, Mastercard) as well as by PAYPAL, Woocommerce Payment, Stripe, Apple Pay and Google Pay.
2 – Can I pay securely?
Our secure encryption system protects payment data. Your bank details will never pass through our computer system.
3 – When will my account be debited?
Your bank account will be debited within 48 hours of placing your order.
Gift
Christmas gift cards = 50 / 75 / 100 / 125 / 150 and 200
Are currently being designed and will be available soon.
Miscellaneous
1 – How to choose the right size
If you’re not sure about a size, consult our size chart on the product pages.
2 – Maintenance tips :
see our care instructions: Washing: 64 garments can be washed in lukewarm water (30°), in the washing machine (low speed and low spin) or by hand.
Do not soak them, and wash them separately. Do not use bleach. Machine washable at maximum temperature. Machine wash (respecting the maximum temperature indicated) at reduced speed, rinse at decreasing temperature, spin at reduced speed. No machine washing. Hand-wash only at a maximum temperature of 40°. Bleach prohibited. Ironing: to preserve the pattern of your 75 garment, we recommend that you iron it inside out, at medium temperature (110° max.). Gentle » ironing up to 110° maximum. Iron up to 150° maximum. Iron up to 200° maximum. No ironing. Drying: avoid tumble-drying. Simply hang it to air-dry, so it retains its suppleness. Tumble-drying possible, with no temperature restrictions. Can be tumble-dried at moderate temperature (60° maximum). No tumble drying.
3 – My item is no longer available. What should I do?
If you have chosen an item that is no longer available in your size, you can contact us by clicking on « availability request » and we will inform you of a possible restocking of this model. Please note that sometimes a garment will no longer be available for manufacture in Europe, and may be switched to the USA. We’ll let you know if this is the case. This can lead to additional delays.
